OUR POLICY ON USING YOUR PERSONAL DATA

We, HOTEL CLUBBY SAPPORO, take privacy very seriously and undertake to collect and use your personal data in compliance with applicable privacy laws including the EU General Data Protection Regulation (“GDPR”). Below is our policy on how we collect and use your personal data.
We may modify, add to, or delete part of this policy from time to time. You can obtain the latest version on the following link:
https://clubby-sapporo.jp/gdpr

HOW WE USE YOUR PERSONAL DATA AND ON WHAT GROUND

On your registering with us or on your reservation via third-party booking agencies, we collected your personal data including your name, email, mobile phone number, country of residence, date and time of arrival and departure, special request, reference number issued by your hotel booking agency and other items related to your reservation.
We use your personal data only for the following purposes on the respective legal ground:

(1)to identify you, provide you with services you request, including facilitating reservation, payment, send administrative information to you and complete your reservation and stay on the legal ground that it is necessary for the performance of our contract with you. If you do not provide the data we request, we are not able to provide the requested services;

(2)to keep our operation record on the legal ground that it is necessary for compliance with the legal obligation we are subject to; and

(3)to manage our marketing program, including sending you our offers and promotions on the legal ground that it is necessary for the purpose of our legitimate interest, which is to promote our services.

HOW LONG WE KEEP YOUR PERSONAL DATA

We will keep most of your personal data until we complete your reservation and stay. We will keep your personal data on the Registration Card for 3 years in accordance with the legal obligation we are subject to.

WHO WE SHARE YOUR PERSONAL DATA WITH

Apart from the booking agencies you made your reservation with, we will not disclose your personal data to anybody else without your consent, unless we are required to disclose them to public authorities by any legal obligations we are subject to.

YOUR LEGAL RIGHT

Provided that certain conditions are met, you have the legal rights to request from us the following:

information on what personal data we have about you and access to your personal data and other supplementary information;

having your personal data rectified;

having your personal data erased;

having our processing of your personal data frozen;

obtaining your personal data in a structured, commonly used and machine-readable format;

having our processing of your personal data stopped; and

right not to be subject to automated decision making and profiling.

If you wish to exercise your right, please contact us.

COMPLAINT

You can lodge complaints about our way of processing your personal data with data protection supervisory authority of your country of residence.

INQUIRY

For further information and inquiry, contact: clubby@sapporofactory.jp

HOTEL CLUBBY SAPPORO
GENERAL MANAGER / HIDEKI YUASA

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